Privacy Policy

1. Introduction

tokpee ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access and use the tokpee online gaming platform at https://tokpee.cam (the "Service") and participate in sports betting, casino games, lottery draws, and other gaming activities offered through our platform.

This Privacy Policy applies to all users of the tokpee Service, including residents of Indonesia who access our platform to place bets, play games, manage their accounts, or interact with our customer support. By creating an account on tokpee, accessing our website, or using any aspect of the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

tokpee operates in accordance with applicable data protection laws and regulations, including Indonesian privacy legislation and international best practices. We employ industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer at the email address provided at the end of this document.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the tokpee Service. By accepting our Terms and Conditions, you also agree to the practices described in this Privacy Policy.

2. Information We Collect

tokpee collects various types of personal information to provide, maintain, and improve the Service, ensure compliance with legal and regulatory requirements, prevent fraud, and deliver personalized gaming experiences. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you create an account on tokpee, you provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Indonesian KTP, passport, or driver's license) submitted during the KYC (Know Your Customer) verification process.
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Account Credentials: Username, password, and security questions/answers used to access your Account.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), payment card information (for authorized payment methods), and transaction history including deposits, withdrawals, bets, and winnings.
• Verification Documents: Copies of identity documents, proof of address (utility bills, bank statements, government correspondence), and proof of payment method ownership submitted during KYC verification.
• Communication Data: Messages, emails, and chat transcripts when you contact tokpee customer support or communicate with our team.

2.2 Information Collected Automatically

When you access the tokpee Service, we automatically collect certain technical and usage information:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages viewed, games played, bet amounts, game results, session duration, click patterns, feature interactions, and navigation paths through the Service.
• Location Data: IP address, approximate geographic location derived from IP address, and device geolocation data (with your consent) to verify that you are accessing the Service from within Indonesia.
• Log Data: Access times, error messages, system activity, hardware settings, and other diagnostic data.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in Section 9 of this Privacy Policy.

2.3 Information from Third Parties

tokpee may receive information about you from third-party sources, including:

• Payment processors and financial institutions to verify transactions and prevent fraud.
• Identity verification services to confirm your identity, age, and address during KYC procedures.
• Game providers to track game results and ensure fair play.
• Marketing partners and affiliate networks (with your consent) for promotional purposes.
• Publicly available databases and government registries to comply with anti-money laundering and sanctions screening requirements.

3. How We Use Your Information

tokpee uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Create and maintain your tokpee Account.
• Process your registration and verify your identity, age, and residency.
• Enable you to access games, place bets, and participate in gaming activities.
• Process deposits and withdrawals to and from your Account.
• Maintain accurate Account balances and transaction records.
• Provide customer support and respond to your inquiries.

3.2 Legal and Regulatory Compliance

• Verify your identity and age to ensure compliance with the 21+ age requirement.
• Conduct KYC and anti-money laundering (AML) checks as required by law.
• Monitor for fraudulent activity, suspicious transactions, and potential money laundering.
• Comply with legal obligations, court orders, and requests from law enforcement or regulatory authorities.
• Maintain records required by Indonesian gaming and financial regulations.
• Enforce our Terms and Conditions and other policies.

3.3 Security and Fraud Prevention

• Protect the security and integrity of the tokpee platform.
• Detect and prevent fraud, unauthorized access, and abuse of the Service.
• Identify duplicate accounts and circumvention of self-exclusion measures.
• Monitor for collusion, bonus abuse, and other prohibited activities.
• Secure payment transactions and protect against payment fraud.

3.4 Service Improvement and Analytics

• Analyze user behavior and preferences to improve the Service.
• Develop new features, games, and functionalities.
• Conduct research and analytics to understand user engagement.
• Test and optimize platform performance, speed, and reliability.
• Personalize your experience based on your gaming preferences.

3.5 Marketing and Communications

• Send you promotional offers, bonuses, and special deals (with your consent).
• Communicate important Service updates, policy changes, and account notifications.
• Provide information about new games, features, and tournaments.
• Send newsletters and marketing materials related to tokpee services (which you may opt out of at any time).

3.6 Responsible Gaming

• Monitor gameplay patterns to identify signs of problem gambling.
• Implement deposit limits, loss limits, and self-exclusion measures you request.
• Provide responsible gaming tools and resources.
• Enforce age restrictions and prevent underage gambling.

4. Legal Basis for Processing

tokpee processes your personal information based on the following legal grounds:

5. Data Sharing and Disclosure

tokpee does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors to facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other approved payment partners).
• Identity verification services to conduct KYC checks and verify your identity documents.
• Cloud hosting providers to store data securely.
• Customer support platforms to manage support tickets and communications.
• Analytics providers to help us understand user behavior and improve the Service.

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

5.2 Game Providers

We share limited information with licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, and others) to enable you to play their games, track game results, and ensure fair play. Game providers are independent data controllers and have their own privacy policies.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, courts, regulatory agencies, or government authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Enforce our Terms and Conditions and other policies.
• Protect the rights, property, and safety of tokpee, our users, or the public.
• Investigate suspected fraud, money laundering, or other illegal activity.
• Respond to claims that content on the Service violates third-party rights.

5.4 Business Transfers

If tokpee is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the transaction, subject to continued protection under this Privacy Policy or a successor policy.

5.5 With Your Consent

We may share your information with other third parties when you provide explicit consent for such sharing.

6. Data Security Measures

tokpee implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security practices include:

7. Data Retention

tokpee retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account relationship with tokpee.
• Closed Accounts: After you close your Account, we retain certain information for up to 7 years to comply with Indonesian tax, accounting, and anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for a minimum of 7 years as required by Indonesian financial regulations.
• KYC Documents: Identity verification documents are retained for 7 years following account closure.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we honor your opt-out preference.
• Legal Disputes: If your Account is involved in a legal dispute, fraud investigation, or regulatory inquiry, relevant data is retained until the matter is fully resolved.

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

Under Indonesian data protection law and international privacy principles, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information by logging into your tokpee Account dashboard. For a complete copy of your personal data, contact our Data Protection Officer.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update your contact information, address, and other account details through your account settings. For other corrections, contact customer support.

8.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances. However, we may be required to retain certain data to comply with legal obligations (e.g., transaction records for tax and AML purposes). To request account deletion, contact customer support.

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of data you have challenged or while resolving a dispute about legitimate interests.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format to transfer to another service provider.

8.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or adjusting your communication preferences in your Account settings.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. We may request additional information to verify your identity before processing certain requests to protect your personal information from unauthorized disclosure.

9. Cookies and Tracking Technologies

tokpee uses cookies and similar tracking technologies to enhance your experience on the Service, analyze usage patterns, and deliver personalized content.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They enable the website to remember your preferences and recognize your device on subsequent visits.

Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly, including session management, authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Service to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (used only with your consent).

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can configure your browser to reject all cookies, accept only certain cookies, or notify you when a cookie is set. However, disabling essential cookies may prevent you from accessing certain features of the Service.

10. International Data Transfers

tokpee primarily processes personal information within Indonesia. However, some of our service providers (including cloud hosting providers, payment processors, and game providers) may be located outside Indonesia, including in jurisdictions with different data protection standards.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by international data protection authorities.
• Ensuring the recipient country provides adequate data protection as recognized by Indonesian authorities.
• Implementing technical and organizational measures to protect data in transit and at rest.

By using the tokpee Service, you consent to the transfer of your personal information to countries outside Indonesia for the purposes described in this Privacy Policy.

11. Children's Privacy

If we discover that we have inadvertently collected personal information from a person under 21 years of age, we will immediately delete that information from our systems. The account will be permanently closed, and any funds will be forfeited.

If you are a parent or guardian and believe that your child has provided personal information to tokpee, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

tokpee reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email or through a prominent notice on the tokpee website.
• For significant changes that affect your rights, we may require you to re-consent to the updated policy.

Your continued use of the Service following any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how tokpee handles your personal information, please contact our Data Protection Officer:

When contacting us about privacy matters, please provide sufficient detail to allow us to investigate and address your concern. We may request additional information to verify your identity before responding to certain requests to protect your personal information from unauthorized access.

Our Commitment to Your Privacy

tokpee is committed to maintaining the highest standards of data protection and privacy. We continuously review and update our security measures, policies, and procedures to ensure your personal information remains safe and secure. Your trust is essential to our business, and we take that responsibility seriously.

We believe that transparency is the foundation of trust. This Privacy Policy reflects our commitment to clear, honest communication about how we collect, use, and protect your personal information. If you have any questions or need clarification on any aspect of this policy, please do not hesitate to contact us.